Refund policy

Return Eligibility

We want you to feel confident when shopping with Alavic. You may request a return within [30 days] of delivery, provided that the item meets the eligibility requirements below.

The return period must be set to a timeframe Alavic can consistently honor.

Eligible shoes should generally be:

· Unworn and unused, except for reasonable indoor inspection.

· In their original condition.

· Returned with original packaging, where available.

· Accompanied by proof of purchase or an order number.

Shoes that have been worn outdoors, damaged through use, altered, or returned in an unsanitary condition may not qualify for a change-of-mind return, subject to applicable law.

These conditions do not limit any rights customers have regarding defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

How to Request a Return

1. Email support@alavic.store with your order number.

2. Explain why you would like to return the item.

3. Include photographs if the item is damaged, defective, or incorrect.

4. Wait for our return instructions and authorization before sending the item back.

Do not send a return to the business address unless our support team confirms that it is the correct return destination.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs unless Alavic states otherwise or applicable law requires otherwise.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us for instructions. We will review the issue and provide an appropriate resolution in accordance with our policy and applicable law.

Any applicable return shipping charges or other material conditions will be communicated before the return is completed.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary by payment provider and financial institution.

Refunds cover the amounts to which the customer is entitled under the applicable order terms and law. Original shipping charges will be refunded when required by law or when Alavic's stated refund terms provide for a refund.

Damaged, Defective, or Incorrect Items

Please contact support@alavic.store as soon as reasonably possible after delivery. Include your order number, a description of the problem, and clear photographs where possible.

We will review the issue and explain the available resolution, which may include a replacement, return, or refund as appropriate.

Exchanges

Exchanges are subject to product availability. Contact support@alavic.store before sending an item back so we can confirm whether an exchange is possible.